TERMS AND CONDITIONS
Terms and Conditions:
1.1 Payment for all services will be agreed up front between RCP Tuning and the customer.
Payment must be received from the customer following completion of the work and on (or before) collection of the vehicle.
1.2 Customers must inform RCP Tuning if their ECU (Engine Control Unit) has already been remapped, altered, removed or replaced elsewhere. This information must be supplied before work commences and ideally before booking is confirmed. RCP Tuning will not be liable for any issues with a vehicle or ECU where this information has not been supplied in advance. Any applicable warranties will also be invalidated.
1.3 Customers must inform RCP Tuning if a tuning box has been fitted to their vehicle. This information must be supplied before work commences and ideally prior to confirmation of booking. RCP Tuning reserves the right to refuse to continue further work if an add-on tuning box is found and the customer will be charged for any labor and work already completed. RCP Tuning will not be liable for any issues with a vehicle or ECU where this information has not been supplied in advance. Any applicable warranties will also be invalidated.
1.4 Customers must inform RCP Tuning if an after-market alarm has been fitted to their vehicle. This information must be supplied before work commences and ideally before a booking is confirmed. RCP Tuning reserves the right to refuse to continue further work if an after-market alarm is found once work has commenced. In such cases the customer will be charged for any labor and work already completed. After-market alarms can interfere with an ECU and cause problems with the vehicle. RCP Tuning will not be liable for any issues with a vehicle or ECU caused by an after-market alarm. Any applicable warranties will also be invalidated.
1.5 Customers must inform RCP Tuning of any known mechanical issues with their vehicle and any repairs or modifications completed. This information must be supplied before work commences and ideally prior to booking confirmation. RCP Tuning will not be liable for any issues with a vehicle or ECU where there is an existing mechanical problem with the vehicle, or where information about vehicle repairs and modifications has not been supplied in advance. Any applicable warranties will also be invalidated.
1.6 The customer is responsible for arranging and meeting the cost of vehicle recovery (if necessary) where information about after-market alarms/fittings, add-on tuning boxes, existing mechanical or ECU faults, modifications, or previous tuning by third parties has not been supplied to RCP Tuning by the customer before work commences.
1.7 Following the initial provisions of services, RCP Tuning may undertake further work at the request of a customer if faults are suspected or discovered. Work to investigate, identify, and/or resolve suspected or actual vehicle faults will be charged at the standard rate. The customer understands that the vehicle must be mechanically sound and in a good working condition before remapping it. Once a new map is put on a vehicle, more may be asked of the vehicle when driving it. Any existing mechanical (or other) issues may be exacerbated. RCP Tuning is not responsible for any existing or underlying faults with a vehicle; therefore, additional work to assist a customer will be chargeable.
1.8 Refunds will not be issued for remaps or other tuning work where vehicle performance or running capability is compromised by existing or underlying mechanical or ECU faults, or the presence of after-market alarms or other after-market fittings.
1.9 Refunds will not be issued for remaps or other tuning work where a vehicle has not achieved the performance improvement outcomes quoted because their pre-map performance outputs are below the manufacture (or stock) standard.
1.10 Refunds will not be issued for remaps of other tuning work where a vehicle has not achieved the performance improvement outcomes quoted due to existing or underlying mechanical or ECU faults.
1.11 After remapping a vehicle it is important that good quality fuels are used. Refunds will not be issued for remaps or other tuning work where a vehicle has not achieved performance improvement outcomes quoted because of the use of poorer quality fuels. RCP Tuning reserves the right to take sample from the fuel tank of a customer’s vehicle in the process of investigating any suspected performance issues reported by the customer.
1.12 An estimate of how long the work requested will take can be provided when booking. However, there may be occasions where more time is needed to complete the work fully and in line with RCP Tuning’s high standards. RCP Tuning will keep the customer informed of any significant delays.
1.13 In the rare event of unanticipated complications, customers may not be able to drive their car away on the same day. Refunds will not be given on this basis. Complications are usually a result of a faulty ECU or existing mechanical problems with the vehicle.
1.14 In the event that a customer chooses to drive away or otherwise remove their vehicle from an RCP Tuning workshop before the work is completed, RCP Tuning will not be liable for any resulting issues with the ECU, the vehicle itself or any individual components. Any applicable warranties will also be invalidated.
1.15 RCP Tuning will cover the cost of repairing (or if necessary replacing) an ECU in the rare event that an ECU is damaged as a result of work undertaken by RCP Tuning. Payment for the original work requested and completed will still be due from the customer at the agreed price.
1.16 Should a customer discover a suspected fault with the work completed by RCP Tuning, the customer should contact RCP Tuning at their earliest convenience and within one week of vehicle collection. RCP Tuning will discuss the issue with the customer and arrange an appointment to investigate the fault if necessary.
1.17 RCP Tuning is not responsible for correcting suspected faults where the customer or a third party has worked on or interfered with the vehicle or the vehicle’s ECU since collecting the vehicle from RCP Tuning. Any applicable warranties will also be invalidated.
1.18 Software faults and issues with the map or directly caused by the map are very rare. Where they do occur and are genuinely cause by a remap, a customer will notice immediately when driving the vehicle. In these instances, the customer should contact RCP Tuning and return to the RCP Tuning workshop within 14 days of the date the remap or service was completed. Refunds will not be issued after 14 days of the original remap or service.
1.19 DPF (Diesel Particulate Filter) removal and delete services are illegal and not performed for street used vehicles. The customer is fully responsible for their decision to remove their DPF and other related emissions on their vehicle(s).
1.20 DPF services and alterations are completed using legal methods that meet the current MOT inspection requirements as of the date in which this was published. MOT requirements and legislation relating DPFs may change in the future. Applicable warranties do not extend to any future changes in MOT inspection requirements, regulations, or testing methodologies. Applicable warranties do not extend to future changes in any other relevant legislation.
1.21 Quotes provided may be based on the ability to read and write to an ECU through an OBD (On-Board Diagnostic) port. Reading and writing through the port may not be possible if there is an unanticipated problem with the port itself. In these cases, the ECU will have to be removed from the vehicle and the work performed on a bench. This will incur an increased cost and take longer to complete. An RCP Tuning representative will inform the customer of the situation and the revised price before going ahead with any further work.
1.22 Some vehicles have security bolts on the ECU casing/housing. The heads of such bolts will be cut to enable the removal of an ECU. The original bolts will be replaced once the work has been completed and the cuts to the head of the bolts will remain. This is standard practice for tuning services where an ECU is removed for the completion of the services instead.
1.23 Where a customer choose to use vehicle parts that they have sourced independently for modifications or repairs:
-RCP Tuning will not be liable for any faults with the parts.
-The customer is responsible for ensuring that the parts and materials supplied for use are high quality and that all necessary components are present.
-The customer will be charged for any additional labor time resulting from the supply of incorrect, ill fitting, poor quality or missing parts.
-The customer will be charged for any additional labor time resulting from the need to return parts to stock following issues with the parts supplied.
-RCP Tuning may refuse to commence or continue with planned work if the parts supplied are incomplete, missing key components or found to be such poor quality that they do not fit or work correctly. In such cases an RCP Tuning representative will discuss the options available with the customer. The customer will still be charged for the cost of labor where work has already commenced.
1.24 An ECU can be returned to stock following a remap by RCP Tuning at the request of the customer. There will be a minimum charge of $100 for this service and it will be treated as a normal booking. The full price of the original remap may be charged where there is a significant amount of work involved.
1.25 RCP Tuning is not responsible for reinstalling a map where a customer’s ECU has been reset by a vehicle dealership or any other third party. The map can be reinstalled at the request of a customer; however, there will be a minimum charge $100. The full price of the original remap may be charged where there is significant work involved.
1.26 Persons parking a vehicle in the INW Performance parking lot where RCP Tuning is located do so at their own risk. RCP Tuning is not liable for any damage, vandalism, or theft relating to vehicles parked outside. This also applies to any surrounding roads.
1.27 RCP Tuning takes reasonable steps to ensure that the premises and customer vehicles inside the premises are secure. In the unfortunate event that a vehicle is stolen from INW Performance/RCP Tuning premises or damaged in a fire, the customer will be responsible for making a claim through their own vehicle insurance.
1.28 Customers and members of the public are not permitted to enter any of the restricted areas on the premises. The relevant authorities will be notified in cases where damage to or theft of equipment occurs and further action may be taken to retrieve any losses concerned.
1.29 RCP Tuning will not be liable for any incidents or injuries where unauthorized persons have entered restricted areas, or where persons have failed to comply with safety warnings or instructions in any area of the premises, or as set out in the RCP Tuning documents supplied.
1.30 Visitors and customers are asked to treat all INW Performance/RCP Tuning representatives and their visitors and customers with respect. Visitors and customers may be asked to leave the premises in the event of inappropriate behavior.
Points to Consider:
2.1 RCP Tuning advises against booking your vehicle in for any of our services immediately before a trip or holiday where you plan to use your vehicle. In the rare event of unexpected complications, you may not be able to drive your car away the same day.
2.2 RCP Tuning tries our best to deliver our services within the estimated timeframes. However, every vehicle has a different history and sometimes unanticipated challenges arise. In these cases, the work may take longer than first estimated. Please consider this when making your booking and any other arrangements regarding transport and the use of your vehicle.
2.3 The maps used by RCP Tuning have been thoroughly tested and produce the range of power or economy gains quoted. However, please be aware that these may not be fully achieved if:
-There is an existing mechanical issue with the vehicle
-The vehicle’s pre-remap performance outputs are below the manufacture (or stock)standard.
-You have not used an adequate quality fuel in your vehicle
Talk to a RCP Tuning representative if you have any questions about these points.
2.4 RCP Tuning advises against sourcing you own parts independently for any modifications you may be requesting, for example as part of a Stage 2 remap. This is because problems can arise if customers source incorrect or poor quality parts. However, if you choose to use your own parts than please be aware of our terms and conditions.
2.5 If you find a suspected fault following the completion of work by RCP Tuning, please tell us as soon as possible and within a week of collecting your vehicle. Do not let a third party work on or interfere with the ECU or the vehicle itself before coming back to us. If you or a third party has interfered with the ECU/vehicle then further damage may have been caused, which could result in more serious issues. RCP Tuning will no longer be responsible for resolving a suspected fault in such a situation.
I, the customer, confirm the following:
3.1 Read, understand and agree that the service is provided as-is and makes no representations or warranties of any kind concerning work, express, implied, statutory or otherwise, including without limitation, warranties of title, merchantability, or the absence of latent or other defects, accuracy, or the presence of absence of errors, whether or not discoverable.
3.2 Read, understand and agree that RCP Tuning makes no representation nor does it warrant, endorse, guarantee, or assume responsibility for any third party applicants or any other product or service.
3.4 Read, understand and agree that RCP Tuning is not responsible or liable for any transaction between you and third party providers. You understand and agree that in no event will RCP Tuning be liable to you under any legal theory for any special, incidental, consequential, punitive or exemplary damages arising out of the use of the work (added or removed), even if you have been advised of the possibility of such damages.
3.5 Read, understand and agree that RCP Tuning does not offer any kind of warranty on modified vehicles. It is you responsibility as the customer to have the vehicle in correct working order without any underlying faults.
3.6 Read, understand and agree the RCP Tuning shall in no way be held responsible nor liable for any of the results claimed otherwise, that may or may not come from the product or service.